I am pleased to announce the recent addition of two new staff members to the First National Title Insurance Company (FNTI) team. Over the past few years, FNTI has consistently grown at a rate of 30 percent each year. This rapid expansion creates a couple of issues—an opportunity to further increase our market share with the addition of key people and a growing demand on our support staff. Fortunately, we experienced both situations in the first quarter of 2016.
We saw an opportunity to add a key member to our agency staff who has experience in the software arena. With the TRID and CD implementation behind us, more and more of our agents are looking for software training and ways to improve the use of their closing software packages. We found a solution for this need by adding Jamie Barker, formerly with RamQuest, to the agency staff as assistant vice president and agency support services. Jamie’s primary role is to identify those agents that want to increase efficiencies in their operation and help them find answers. Since we are constantly exploring new ways to earn your business, we believe this value added service will enhance your FNTI experience. Over the next few months, Jamie will be reaching out to all of our agents that use RamQuest. However, if you have any specific needs to be addressed, do not hesitate to contact her.
Our other staff addition is Heather Stubbs, who joined the FNTI team in a data entry and agent support role. She has a strong customer service background and will be the voice at our corporate office when you call for assistance. Heather will be working with Errin Froggatt and Emily Froggatt in the data entry department. She will also be assisting the agency staff as they work through policy audits, agent educational needs, and account statement reviews.
It is because of your trust in FNTI that we have grown our business—which in turn allows us to hire talented and motivated individuals to help you grow your business. Sounds like a winning combination to me! We will keep them both very busy.
Thank you for your continued and additional support this year.