I was looking at my source of all information—Facebook—and saw posts made by numerous friends, who are also FNTI agents, and I was impressed by the number of postings about their customers’ successes. I saw postings of first-time homebuyers, borrowers who were able to do something like send their kids to college, people spending their children’s inheritance via a reverse mortgage, and others selling and moving on to retire, etc.
The common thread among these was our FNTI agents’ sincere excitement in being part of their customers’ lives. You, our FNTI agents, are the conduits to allow people to buy their first home, sell homes, move on with their dreams, whatever that may be, and borrow money for a multitude of important purposes.
Today this humbling thought process was brought home during my trip to the watch repair shop. I am the proud owner of my Grandpa’s watch—while not the fanciest, shiniest, or the most expensive—is one of my prized possessions. It was broken inside and out and needed some TLC, which the lady at the store was more than willing to provide, as I shared with her the “Reader’s Digest” version of how I received the watch, etc., etc….
After receiving back “Grandpa’s” watch and thanking her for her time (something we should always do), she said, “No, thank you for sharing your story and letting me be a part of getting your watch back and running.” Simple statement, but her mindset was one that is not so simple—instead of just thanking me for my business, she thanked me for allowing her to be involved in my experience, which in this case was an old watch and getting it running again. She placed an importance on my experience that was real and heart-felt.
Our FNTI agents already do this in spades every single day. From my end, thank you for letting us be part, in some way, in your experiences.