As companies expand their territories, add staff, and push the limits of their resources (sound familiar?), they are often challenged to maintain the same character, philosophy, and ideals that were the source of their success in the first place. In our current economic environment, I have seen many of our agents face these issues. The decision to add staff or a branch location has its own set of economic criteria to consider. But how do you incorporate that employee or office into “your” employee or office? Is making them “yours” your definition of success? Or should that employee and office remain true to what made them successful? Maybe the solution isn’t to transform them at all. As First National Title Insurance Company (FNTI) grows and adds staff, we look at our needs first and then identify the individual to fill those needs. All that we required is that the individual is willing to work hard and contribute to the success of the team. New team members do not have to be like us, they have to be themselves. As we continue to add to the team, we find that while our team is unique, it is not that much different than other companies. In fact, we may be much like your company, with all your different personalities and characters and ways of looking at issues and solving problems. That is what makes this industry so interesting and rewarding. So, do we make our employees “FNTI” specific? No, we focus on individual’s strengths and adding value to the team.
However, there is a need to maintain the character, philosophy, and ideals that drive our respective successes. Our team, just like yours, needs standards, guidelines, and clear expectations. We define FNTI as the company you “know, like and trust.” We are a team of service-oriented, friendly professionals with high personal and ethical standards. These are the expectations we set early in our history. We believe it differentiates us from other companies. Our team understands and knows the value of these expectations and makes it a goal to live up to these standards. FNTI and our industry is going to face a variety of challenges in the future, and if we have the reputation for setting expectations high (for both ourselves and our agents) and doing things the right way, those challenges will become opportunities.
At the end of the day, the decisions we make must be beneficial to both of our teams—and I want you to experience the company you “know, like and trust.”