Criticism can be a tough pill to swallow, especially when people are working hard and trying to be the best at what they do. Criticism is all about analysis of performance in an effort to affect change. Why then, is criticism so hard to take for some people? I think pride has a good bit to do with it and some employees can perceive it as an attack or that the criticizer does not like them. After all, they work hard and really want the best for the company.
The key to giving good constructive criticism is the delivery. If the delivery is harsh, the pill is harder to swallow. If the delivery is sincere, caring and not abrasive, the employee is more likely to listen, take the information and strategically make changes to their work. I like to believe all people strive to do good work and want their work to be noticed favorably.
When I coached baseball, I always tried to end any criticism with something positive. I wanted to effectively address the issue I had a problem with, but smile, and end with the player hearing something I saw them do that would make them smile, even if it were days ago. This let them know I noticed the good thing they had done, as well as the area I thought needed work. Have great day today, and thank you for taking time to read our FNTI blogs.