MILLENNIALS. Every one (or almost every one) of our agents has them on their teams. I have had the good fortune of visiting our agents and get a kick out of the enthusiasm, intelligence, and drive these younger team members display on a daily basis. They are our future, and the better we understand them, the better we can build a great organization in the future.
Recently, I reached out to group of millennials to ask them questions and found their answers illuminating, to say the least. Look across the room and envision your young warriors telling you these things.
How Old is Old?
Amazingly, only one give me an actual age, which was 90. The others defined “old” in terms of state of mind, ability, or willingness to adapt to what is going on “today” and the like. Conversely, they do not like “adults” to act young and try to be “hip.” In other words, they want us to act our age but be open to new ideas and concepts.
What Is the Best Way to Communicate with Someone?
I would have lost a ton of money on this one. The preferred method of communication is face-to-face. After that, text messaging was number two, followed by cell-phone conversation, and then email.
They got into title insurance because of a family member or were looking for a job. In other words, none considered title insurance as a career before getting into it unless they were born into it. Only about half of them see title insurance as a long-term career.
Many of them have not used a land-line telephone and have never used a fax machine. Post offices are for the holiday season.
When determining what was important in evaluating one’s “worth” in their company, they ranked them: Seniority, Performance, Experience, and then Education. This is interesting in that seniority was ahead of performance, which may make for some interesting interaction when bringing in new “talent” as it relates to that person fitting in.
Look at your twenty-somethings and see if you think like I do and realize that they are an amazing gift to us. We need to make sure we guide them to be the leaders of tomorrow.